Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy to help you understand how we process and deliver your orders. If you have any questions, please contact us at don@donperion.com.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. During peak seasons or high order volumes, processing may take slightly longer, and we’ll notify you if there are any delays.

Shipping Rates & Delivery Estimates

We partner with Printful, a trusted print-on-demand service, to fulfill and ship your orders. Shipping costs are calculated based on the product category, weight, and destination. Below are the estimated shipping times after order fulfillment:

United States: 3–4 business days
Canada (Standard DDP): 3–5 business days (up to 12 business days for Atlantic regions)
International: 5–15 business days, depending on the destination

Please note that these are estimated delivery times and not guaranteed. Delivery may be affected by factors like customs clearance, holidays, or carrier delays. You’ll see the exact shipping cost at checkout before completing your purchase.

Restricted Destinations

We ship worldwide, but some countries are restricted due to legal or carrier limitations. For a full list of restricted destinations, please contact our support team.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link. If you have questions about your shipment, please contact us at [insert your support email here]. Note that tracking accuracy may vary depending on the carrier.

Split Shipments

Some orders may be split into multiple shipments due to product packaging requirements (e.g., snapback hats, trucker hats, dad hats, baseball caps, or visors). Each shipment will incur separate shipping charges, which will be reflected at checkout.

Incorrect or Incomplete Shipping Address

To ensure smooth delivery, please double-check your shipping address at checkout. If an order is returned due to an incorrect, incomplete, or illegible address, we can reship it upon address confirmation. However, additional shipping costs may apply, which you may choose to cover or pass on to the customer.

Tip: For US customers, you can verify your city and ZIP code using the USPS ZIP Code Lookup.

Lost or Delayed Orders

All orders come with tracking. If your order hasn’t arrived by the estimated delivery date, please check the tracking link first. If there’s no movement for an extended period, contact us at [insert your support email here] within 30 days of the estimated delivery date. If the order is confirmed lost, we’ll work with Printful to provide a replacement at no additional cost to you.

Damaged or Defective Products

If your order arrives damaged or defective, please email us at [insert your support email here] within 30 days of delivery with photos of the issue, your order number, and any relevant details. We’ll arrange for a replacement or refund as needed.

International Shipping

For international orders, shipping times may vary due to customs processing. Customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend checking your local regulations before placing an order.